Frequently Asked Questions
Answers to the questions we get asked most, from delivery and the showroom to globes and returns.
What is the average delivery time for orders?
We strive to ensure all orders are delivered within 7 to 10 days of the purchase date.
Do you deliver Australia-wide?
Yes, we deliver anywhere in Australia. Perth metro delivery is free on orders over $499, otherwise $19.95. The rest of WA is $19.95. For other states, Australia Post prices are shown at checkout, and large items go by courier at $250.
Can I collect my order from the showroom?
Yes. Choose Click & Collect at checkout and collect your order free from our showroom at 14 King Edward Road, Osborne Park.
Can I see the lights before I buy?
Yes. Visit our showroom at 14 King Edward Road, Osborne Park, to judge size, finish and light colour in person. You can also book a 30-minute appointment with a lighting specialist. Bring floor plans or photos. There’s no obligation to buy.
What are your showroom hours?
Monday and Friday, 9:00am to 5:00pm. Tuesday, Wednesday, Thursday and Saturday, 9:00am to 4:00pm. Closed on Sunday.
How do I find more information on a product?
If you would like to know more about a product, please call or email us and we will be happy to answer any questions you might have. You can find our contact details on the Contact Us page.
How do I choose the right size, or work out how high to hang a light?
Our Lighting Guides cover chandelier sizes, pendant heights, bathroom lighting, outdoor lighting and the colour of light. You’re also welcome to call us on (08) 9445 6493 or come into the showroom.
Are globes included?
It depends on the light. Many LED fittings have the light built in, while others need globes that are sold separately. Each product’s Specifications show the globe type and whether it’s included.
Who installs the lights?
Hard-wired fittings must be installed by a licensed electrician in WA. Lamps that plug in need no electrician.
Do your prices include GST?
Yes. All prices are in Australian dollars and include GST.
What payment methods do you accept?
We accept credit and debit cards, PayPal and Afterpay, plus Apple Pay and Google Pay where your device supports them.
What is your Privacy Policy?
Vogue Lighting requires your personal details to complete online transactions, and these are kept in our database. We value your privacy — at no point will your details be made available to third parties — and we take every precaution to keep your information secure. Information may be disclosed only when required by law, or where we believe in good faith that this is needed to comply with a government mandate, current judicial proceedings, a court order or legal process served on our website. Read our full Privacy & Terms.
My lights are faulty, what do I do?
If you receive faulty goods, please contact our office by phone or email with a full description of the problem. You can return the goods in person or post them to our showroom. Faulty goods will be replaced if possible, with all additional courier fees covered by Vogue Lighting; if a replacement isn’t possible, you are entitled to a full refund. Returns must be received within 7 days of receipt, or as close to that as courier availability allows. Please note that Vogue Lighting is not responsible for faults once a fitting has been installed by an electrician — it is the electrician’s responsibility to check fittings for faults before installation.
I've changed my mind, what is your Return Policy?
Vogue Lighting does not accept returns for change-of-mind purchases once opened. Unopened items in their original condition may be exchanged for an item of equal cost.
Still have a question? Contact us or call (08) 9445 6493.