FAQ
Answers to the questions we get asked most — delivery, privacy and returns.
What is the average delivery time for orders?
We strive to ensure all orders are delivered within 7 to 10 days of the purchase date.
How do I find more information on a product?
If you would like to know more about a product, please call or email us and we will be happy to answer any questions you might have. You can find our contact details on the Contact Us page.
What is your Privacy Policy?
Vogue Lighting requires your personal details to complete online transactions, and these are kept in our database. We value your privacy — at no point will your details be made available to third parties — and we take every precaution to keep your information secure. Information may be disclosed only when required by law, or where we believe in good faith that this is needed to comply with a government mandate, current judicial proceedings, a court order or legal process served on our website. Read our full Privacy & Terms.
My lights are faulty, what do I do?
If you receive faulty goods, please contact our office by phone or email with a full description of the problem. You can return the goods in person or post them to our showroom. Faulty goods will be replaced if possible, with all additional courier fees covered by Vogue Lighting; if a replacement isn’t possible, you are entitled to a full refund. Returns must be received within 7 days of receipt, or as close to that as courier availability allows. Please note that Vogue Lighting is not responsible for faults once a fitting has been installed by an electrician — it is the electrician’s responsibility to check fittings for faults before installation.
I've changed my mind, what is your Return Policy?
Vogue Lighting does not accept returns for change-of-mind purchases once opened. Unopened items in their original condition may be exchanged for an item of equal cost.
Still have a question? Contact us or call (08) 9445 6493.