Privacy & Terms
How we handle your information, and the terms that cover orders and delivery.
Privacy policy
Vogue Lighting requires your personal details to complete online transactions, and these are kept in our database. We value your privacy: at no point will your details be made available to third parties, and we take every precaution to keep your information secure. This policy explains what is collected and why.
What we collect
Order details, contact details you provide, delivery addresses, showroom bookings, enquiries and contact-form history. Website analytics are collected in aggregate. Payment card details are never stored on our systems.
How it is used
To fulfil orders, arrange delivery and installation referrals, confirm showroom appointments and answer enquiries. When you book a visit or send a question, we email you a copy of what you sent. We do not sell or share personal information. You may request access to or deletion of your information at any time by contacting the showroom at shop@voguelighting.com.au.
When we may disclose information
Information may be disclosed only when required by law, or where we believe in good faith that this is needed to comply with a government mandate, current judicial proceedings, a court order or legal process served on our website.
Cookies & analytics
We use cookies and similar tools to keep the store working (cart, login) and to understand aggregate traffic. You can control cookies in your browser settings.
Terms & conditions
Orders and pricing
All prices are in Australian dollars and include GST. Boutique pieces are often single quantities. Genuine pricing errors may be corrected before dispatch, with a full refund offered if you choose not to proceed.
Delivery
We deliver within Metropolitan Perth. Orders are usually delivered within 7–10 days of purchase, and orders over $499 ship free to Metro Areas.
Faulty goods
If you receive faulty goods, contact our office by phone or email with a full description of the problem. You can return the goods in person or post them to our showroom. Faulty goods will be replaced if possible, with all additional courier fees covered by Vogue Lighting; if a replacement isn’t possible, you are entitled to a full refund. Returns must be received within 7 days of receipt, or as close to that as courier availability allows.
Change of mind
Vogue Lighting does not accept returns for change-of-mind purchases once opened. Unopened items in their original condition may be exchanged for an item of equal cost.
Installation and liability
Hard-wired fittings must be installed by a licensed electrician in WA. Vogue Lighting is not responsible for faults once a fitting has been installed by an electrician — it is the electrician’s responsibility to check fittings for faults before installation. We are not liable for damage from unlicensed installation. Nothing in these terms limits your rights under the Australian Consumer Law.
Last updated October 2026.
Questions? Contact us or call (08) 9445 6493.